Search for Learning and Development Services and Pathways

Course Type
70 courses found

Code: PCC/18/436 Customer Service Level 3 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

For more information on apprenticeships, please use links in "Additional Information"

 

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Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/18/411 Customer Service Practitioner Level 2 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

For more information on apprenticeships, please use links in "Additional Information"

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/18/542 Data Analyst Level 4 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data analysts are typically involved with managing, cleansing, abstracting and aggregating data, and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholders/customers issues. They document and report the results of data analysis activities making recommendations to improve business performance. They have a good understanding of data structures, database systems and procedures and the range of analytical tools used to undertake a range of different types of analyses

For more information on apprenticeships, please use links in "Additional Information"

 

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/18/659 Digital and Technology Solutions Professional Level 6 Apprenticeship

A Digital & Technology Solutions Professional provides technology enabled solutions to internal and/or external customers, in a range of areas including software, business and systems analysis, cyber security, data analysis and network infrastructure. They implement technology solutions that enable businesses to develop new products and services and to increase an organisations productivity using digital technologies. They are confident, competent and capable independent Technology Solutions Professionals able to operate in a range of related roles. The occupation is based upon a core set of outcomes that will be supplemented by one, and only one, of six specialism areas detailed below that cover the roles identified by employers.

• Managing and applying financial information

• Negotiating on behalf of clients and representingclients in informal and formal proceedings

• Making decisions in legal matters based on legal principles or the rule of law and within all legal and regulatory requirements

For more information on apprenticeships, please use links in "Additional Information"

 

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/19/722 Digital Marketer Level 3 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

This apprenticeship will cover using online and social media platforms to design, build and implement campaigns and drive customer sales.

For more information on apprenticeships, please use links in "Additional Information"

 

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/19/718 Early Years Educator Level 3 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

In this qualification you will cover highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe.

For more information on apprenticeships, please use links in "Additional Information"

 

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Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/19/732 Facilities Management Level 2 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

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Facilities managers are responsible for the systems and people that make a building operate effectively, efficiently and safely.

For more information on apprenticeships, please use links in "Additional Information"

 

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/20/406 Facilities Management Supervisor Level 3 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

Managing the working environment for an organisation's employees and services within industrial and commercial buildings.

For more information on apprenticeships, please use links in "Additional Information"

 

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 TBA Map

Code: PCC/18/543 Horticulture & Landscape Operative Level 2 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

Horticulture and Landscape Operatives can be employed to work in public parks and gardens, green spaces and historic gardens, private gardens and estates or in production nurseries and retail outlets. Many businesses will be specialised in their activities, such as grounds maintenance (soft-landscape) or landscape construction (hard-landscape). Soft- landscaping includes the establishment and maintenance of plants and cultivated areas. Hard-landscaping includes establishment of hard surfaces and structures in addition to the establishment of plants in cultivated areas. 

For more information on apprenticeships, please use links in "Additional Information"

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map

Code: PCC/18/544 Horticulture Level 3 Apprenticeship

To express your interest in this apprenticeship please email apprenticeships@portsmouthcc.gov.uk

Suitable roles for this apprenticeship:

Deputy Head Greenkeeper
Deputy Head Groundsman
Garden Designer
Gardener (Historic and Botanic)
Horticultural Technician
Parks Officer
Senior Gardener

For more information on apprenticeships, please use links in "Additional Information"

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 TBA Map